November 2014

Delivering a Five Star Service Experience

Delivering a Five Star Service Experience

We’re no strangers to air travel. With clients across states and team members in multiple countries, hopping on a plane every few weeks to hash out business plans is just par for the course. Like many companies in our position, we have experienced the good and the bad (and sometimes downright terrible) aspects that come with frequent flying.

The True Cost of Poor Communication

The True Cost of Poor Communication

What is the true cost of poor communication? A few hours worth of extra work? Money down the drain? How effectively we relay information is more important to the success of our endeavors than you might think. Just take a page from NASA’s book: In 1999, a $125 million Mars orbiter was sent into space and promptly lost forever.

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