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Our Work

OSAH eCourt

Georgia’s Office of State Administrative Hearings to run its entire docket on a custom platform we designed and built. 50,000+ cases a year, zero paper.
Client
Georgia Office of State Administrative Hearings
Industries
Administrative Courts, Government
Scope
Custom Web Application, Mobile Application, Website
The Problem

More cases used to mean more people. With eCourt, it doesn’t have to.

OSAH adjudicates administrative cases for the State of Georgia: driver’s license suspensions, child support, and dozens of other case types across multiple agencies. Every case meant a paper file. Clerks printed and mailed documents, Case Management Assistants tracked calendars and case files by hand, and the office depended on third-party software it didn’t control. Growing caseloads meant hiring more people to keep up.
OSAH needed to handle more cases without growing headcount, eliminate the paper, and own its own system.

Rather than a single tool, we built a connected ecosystem around one internal platform.

Application Surface areas & scope

Three portals and agency-specific integrations

eCourt 


Serves the core internal web app where OSAH staff manage dockets, calendars, and documents. Dashboards are role-specific, so judges, clerks, and CMAs each see what their job actually requires.

Agency Platform


Allows state agencies to submit hearing requests online. Approved forms automatically create dockets in eCourt, no re-keying.

Public ePortal

Turn multi-step clerical work into single clicks. Generating a Notice of Hearing, processing a continuance, or closing a case with a decision happens with one button, on a single docket or in bulk.

Automations

Allows the Department of Driver Services staff to submit hearing requests that flow straight into eCourt and auto-docket when they meet requirements

DDS integration

Gives Georgia citizens responsive web and mobile access to their case information, the court calendar, and eFiling, so they can submit documents and track their case without calling the office.

Administrative & Reporting Capabilities

Puts control in OSAH’s hands: aging reports that respect each case type’s deadlines, custom reports, and the ability to manage users, templates, and case types.
Our Approach

Built to run an entire court system.

Scope
1 platform, multiple-connected systems
eCourt, the public ePortal, the agency platform, DDS integration, and admin and reporting. All built across a 10+ year partnership to work as one system that OSAH runs itself.
Partnership
Years of building together
What began as website build grew into a connected court ecosystem, refined over years of bi-weekly sprints. New features, automations, and performance work, driven by user feedback.
Results
38% reduction in administrative staff
Auto-docketing and scheduling let OSAH absorb a growing caseload without new hires. Clerks went from 6 to 3, CMAs from 10 to 7, while the system dockets 50,000+ cases a year.
Define, Design, Build, Launch, Evolve

More to come.

OSAH’s eCourt platform keeps growing. The latest addition lets judges and staff attorneys track time, log expenses, and generate agency invoices without leaving the portal.

Chief Judge Michael Malihi

“Azul Arc’s professionals listen carefully, explore projects in-depth, study our business requirements, identify and meet key stakeholders, and design immaculate solutions.”

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