OSAH (Office Of State Administrative Hearings)

Strategy & UX
About This Project

OSAH is Georgia’s state tribunal whose purpose is to resolve disputes between the public and state agencies. Processing over 60,000 cases a year, their process needs to be intuitive, efficient, and error-free.

Our strategy team was challenged with the task of creating a new front end design for OSAH’s internal software, e-Court. Hours of interviews and numerous rounds of user testing, gave us the insight we needed to consolidate information and present an effective solution: new user types, customized dashboards, the elimination of redundant fields, and reduced clicks throughout the workflow. Not to mention a clean, beautiful design that makes this tool a joy to work in every day.